Terms of Service

1.1 Service Description

Alana is a cloud-based software platform that provides AI-powered proposal generation, customer relationship management, deal pipeline management, job management, email communications, accounting integrations, and related business tools. The Service is provided on a subscription basis as described in Section 5.

1.2 Your Subscription

Subject to these Terms, Yora grants you a non-exclusive, non-transferable, revocable right to access and use the Service during your Subscription Period for your internal business purposes. "Subscription Period" means the period described in your chosen plan, renewing automatically unless cancelled.

1.3 Users

Access to the Service is limited to individuals authorised by you ("Users"). You are responsible for ensuring that all Users comply with these Terms. You are responsible for all activity that occurs under your account and your Users' accounts.

1.4 Yora's Ownership

Yora owns the Service, its underlying software, documentation, AI models, templates, and all related intellectual property (collectively, the "Yora Materials"). Yora retains all right, title, and interest in the Yora Materials, including all patent, copyright, trademark, trade secret, and other intellectual property rights. No implied licences are granted under these Terms.

2.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately at support@yora.com if you become aware of any unauthorised access to your account.

2.2 Acceptable Use

You agree that you will not, and will not permit any User or third party to:

1. (a)Use the Service in violation of any applicable law, regulation, or third-party rights.
2. (b)Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Service, except to the extent expressly permitted by applicable law.
3. (c)Copy, modify, create derivative works of, or distribute any part of the Service.
4. (d)Sublicense, sell, resell, rent, lease, or otherwise make the Service available to any third party.
5. (e)Use the Service to build a competing product or service.
6. (f)Interfere with or disrupt the integrity, security, or performance of the Service, including by introducing malicious code or conducting denial-of-service attacks.
7. (g)Attempt to gain unauthorised access to any systems or networks connected to the Service.
8. (h)Remove, obscure, or alter any proprietary notices or branding on the Service.
9. (i)Use the Service to send unsolicited commercial communications (spam) in violation of applicable anti-spam legislation.
10. (j)Upload, transmit, or store any content that is unlawful, defamatory, obscene, or infringes the intellectual property rights of any third party.

2.3 Compliance with Laws

You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations, including data protection laws, anti-spam legislation, and export control regulations.

3.1 Ownership

You retain all right, title, and interest in and to any data, content, or materials that you or your Users upload, submit, or create within the Service ("Customer Data"). Yora does not claim ownership of Customer Data.

3.2 Licence to Yora

You grant Yora a limited, non-exclusive, worldwide licence to host, store, process, and display Customer Data solely for the purpose of providing and improving the Service. This licence terminates when you delete your Customer Data or terminate your account.

3.3 AI and Customer Data

Yora's AI features (including proposal generation, email drafting, and job suggestions) process Customer Data solely to deliver those features to you within your tenant. We do not use Customer Data to train generalised AI or machine learning models unless you explicitly opt in. Your data is not our product.

3.4 Data Portability

You may export your Customer Data at any time using the self-service export features within the Service (JSON, CSV formats). You may also request a full database export by contacting your Account Manager; we will provide this within a reasonable period in a structured, machine-readable format.

4.1 Connected Services

The Service allows you to connect third-party services such as Google (Gmail) and Xero ("Third-Party Services"). Your use of Third-Party Services is governed by the respective terms and privacy policies of those providers. Yora is not responsible for the availability, accuracy, or practices of any Third-Party Service.

4.2 Integration Credentials

When you connect a Third-Party Service, you provide Yora with OAuth tokens or other credentials solely for the purpose of enabling the integration features. You represent that you have the right to provide such credentials and authorise Yora to access the Third-Party Service on your behalf.

4.3 Disconnection

You may disconnect any Third-Party Service at any time through the Settings page. Upon disconnection, we revoke and delete the associated credentials and cease accessing the Third-Party Service on your behalf.

5.1 Subscription Plans

The Service is offered under the following plans (or as otherwise agreed in a separate Order Form):

Starter

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Monthly or annual subscription.

Pro

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Monthly or annual subscription.

Enterprise

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Custom pricing per Order Form.

Current pricing is available at alana.yora.com. Yora may modify pricing upon 30 days' written notice; revised pricing takes effect at the start of your next billing cycle.

5.2 Free Trial

New Starter and Pro subscriptions include a 14-day free trial. You will not be charged until the trial period expires. You may cancel at any time during the trial without charge.

5.3 Payment

All fees are charged in advance via credit card or other payment method through our payment processor, Stripe. You are responsible for providing current and accurate payment information. Failure to maintain valid payment information may result in suspension of your access to the Service.

5.4 Taxes

All fees are exclusive of applicable taxes. You are responsible for all taxes, levies, and duties imposed by taxing authorities on your subscription, excluding taxes based on Yora's net income.

5.5 Refunds

Fees are non-refundable except where required by applicable law (including the Australian Consumer Law). If you cancel a monthly subscription, you retain access until the end of your current billing period. No pro-rata refunds are issued for partial months.

6.1 Term

These Terms commence when you create an account and continue until terminated by either party.

6.2 Termination by You

You may terminate your account at any time through the self-service termination feature in Settings. Upon termination, your account enters a 30-day grace period during which your data remains accessible for export or reactivation. After 30 days, your data is permanently and irreversibly deleted in accordance with our Privacy Policy.

6.3 Termination by Yora

We may suspend or terminate your access to the Service immediately if:

1. (a)You breach any material provision of these Terms and fail to cure such breach within 14 days of written notice.
2. (b)You engage in activity that threatens the security, integrity, or availability of the Service.
3. (c)Your account is used for illegal activity.
4. (d)You fail to pay fees when due after 14 days' written notice of the overdue amount.

We will use commercially reasonable efforts to provide notice and an opportunity to cure before suspension or termination, except where immediate action is necessary to protect the Service or other customers.

6.4 Effect of Termination

Upon termination: (a) your right to access the Service ceases; (b) you remain liable for any outstanding fees; (c) Sections 3.1, 7, 8, 9, and 11 survive termination.

7.1 Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YORA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. YORA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

7.2 AI Output Disclaimer

The AI-generated content produced by the Service (including proposals, email drafts, and job suggestions) is provided as a starting point for your review. Yora does not guarantee the accuracy, completeness, or suitability of AI-generated output. You are solely responsible for reviewing, editing, and approving all content before use.

8.1 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YORA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE TOTAL FEES PAID BY YOU TO YORA DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8.2 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL YORA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER YORA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

You agree to indemnify, defend, and hold harmless Yora and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or third-party rights; or (c) Customer Data that you upload or transmit through the Service.

10.1 Service Changes

We may modify, update, or discontinue features of the Service from time to time. We will use commercially reasonable efforts to notify you of material changes that negatively affect your use of the Service.

10.2 Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a prominent notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may terminate your account before the changes take effect.

11.1 Governing Law

These Terms are governed by the laws of the State of Victoria, Australia, without regard to its conflict of laws principles. The parties submit to the exclusive jurisdiction of the courts of Victoria, Australia, for the resolution of any disputes arising under or in connection with these Terms.

11.2 Entire Agreement

These Terms, together with our Privacy Policy and any applicable Order Form, constitute the entire agreement between you and Yora regarding the Service and supersede all prior or contemporaneous agreements, understandings, or representations.

11.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

11.4 Waiver

The failure of either party to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

11.5 Assignment

You may not assign or transfer these Terms or your rights under them without Yora's prior written consent. Yora may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

11.6 Force Majeure

Neither party will be liable for any delay or failure to perform its obligations (other than payment obligations) due to causes beyond its reasonable control, including natural disasters, war, terrorism, labour disputes, government actions, or failures of third-party telecommunications or power supply.

11.7 Notices

All notices under these Terms must be in writing and will be deemed given when delivered by email to: (a) for notices to Yora, support@yora.com; (b) for notices to you, the email address associated with your account.

If you have questions about these Terms, please contact us: