General
Yes, we do. If you would like to be added to our mailing list and receive updates from YORA, please enter your email address in the subscribe section in the footer below.
To receive emails from us, please add hello@yora.com to your address book. If you are still not receiving our newsletter, please contact us.
If you no longer wish to receive emails from us, please click ‘unsubscribe’ in the footer of one of our emails.
At YORA, we take reasonable steps to protect the personal information we hold from misuse, interference and loss, as well as unauthorised access, modification or disclosure. For more information on our data security, please view our Privacy Policy.
Products
Currently, YORA products can be purchased exclusively from our website.
YORA is an animal friendly company and therefore our manufacturing process and end products do not support or use animal testing. Wherever possible, we source raw materials that reflect this however we cannot guarantee that all are free from animal testing due to the varying safety regulations in different countries.
YORA products are suited to all skin types, however we recommend conducting a patch test before use. If a reaction occurs, cease use immediately and consult your healthcare professional.
We always recommend that while pregnant you consult your health care professional before use.
Our products are not vegan.
All YORA products are free from SLES/SLS, parabens, phthalates, artificial colours, synthetic fragrances and animal derivatives.
Our products are formulated with the best quality ingredients from around the world and are predominantly manufactured in Australia, as well as Switzerland and the US. For more information on our ingredients, please see Our Ingredients Page.
Please consult the individual product page for all information regarding that product. If you are unable to find the answer to your question, please complete our contact form or contact us via live chat.
Yes, of course. To speak to someone at YORA, please complete our contact form and someone will be in touch.
To find out when a product is back in stock, select ‘please notify me when back in stock’ on that product page and supply your email address.
Prices are displayed depending on what country you are located in. If you are shopping in the US, prices will be shown in USD. If you are shopping in Canada, prices will be displayed in CAD. And if you are shopping in the UK, prices are shown in British Pounds.
We recommend using a product for at least 6 weeks to see results. If you would like to speak to someone about your skincare regime, please contact us.
Orders
Please contact us immediately, quoting your order number.
If you experience any complications with your order, please contact us and we will do our best to accommodate.
All order confirmation emails are sent automatically. If you do not receive this, please check your junk mail folder as this can sometimes be misdirected here. If this still cannot be located, please contact us.
Yes, all available products will be shipped within the usual timeframe as stated on the Shipping & Returns Page and pre-order products will be shipped separately at a later date.
Pre-orders are available for select YORA products. The total amount will be deducted from your bank immediately and shipped once the product is back in stock. For an estimated date of delivery, please refer to the product page of the pre-ordered product.
Payment
We accept Visa, Mastercard, American Express and Paypal. We also offer Afterpay as a buy now and pay later option.
Depending on your location, a cell phone number is sometimes required by your local carrier for communication in regard to your delivery preferences.
Shipping
We offer complimentary standard delivery to the UK and Canada.
We do not ship to PO boxes at this time.
We currently ship to the UK and Canada. If you are located outside of these regions, please contact us for shipping options.
For estimated timeframes on delivery, please refer to our Shipping & Returns Page. If your order has not arrived within the allocated timeframe, please contact us.
Prices are inclusive of all applicable taxes and duties set by your destination country, unless otherwise stated.
All orders placed before 12pm (AEST) Monday to Friday will be dispatched on the same day. Orders placed on Friday after 12pm (AEST), Saturday, Sunday or on a public holiday in Australia will be processed and dispatched the next business day. Once your order has been dispatched, you will receive an email confirmation with your tracking link. If you do not receive this, please check your junk mail folder as this can sometimes be misdirected here.
To track your order, please follow the link in your order dispatch email. Please allow up to 24 hours for the tracking link to update on your shipping provider's website.
Currently all orders require a signature upon delivery.
If your order is delivered when no one is home, a pick-up card will be left at your property and your order taken to your nearby collection point. Please present this pick-up card along with your government issued ID at the nominated collection location to retrieve your order. A delivery confirmation email will be sent to your nominated email address upon successful delivery or collection.
For our full returns policy, please refer to our Shipping & Returns Page.
In the unlikely event that your product/s arrive damaged, we are happy to accept a return for a full refund. To organise a return or exchange, please contact us within 48 hours of receiving your delivery.
If your order contains the wrong product, please contact us within 14 days, quoting your order number.
Please contact us immediately, quoting your order number.
Returns will be processed within 5-7 business days of receiving them. Your bank may take a further 2-5 business days to clear the funds into your account.
To make an account, click on ‘Account’ in the top right-hand corner and follow the prompts. By creating an account, you have access to additional features on the website including the ability to save your address details and view your order history.
You may check out as a guest however you will not have access to additional features on the website, including a record of your order history.
To reset your password, click on ‘Account’ and then ‘Forgot Your Password?’ A link will then be sent to the email address you created the account with. Follow the prompts to reset your password. If you still cannot access your account, please contact us.
Click on ‘Account’ in the top righthand corner and log in. To change an address, click the + button and add a new address.
Click ‘Account’ and log in. Click on ‘view order history’ and your previous orders, order numbers and status of orders will be displayed.
Sustainability
All of our products are manufactured in Melbourne, Australia.
Our glass containers, pumps, closures, stick products, foam inserts and shipping boxes are all recyclable. Our outer shrink-wrap and online packaging is all biodegradable.
A selection of our products contain organic ingredients, and this is specified on the product’s packaging. We strive to source the best ingredients globally to deliver real results, therefore we do not use organic ingredients solely.
